Quality management system

Even at the dawn of its development, society has realized the benefits of directional restriction, which ensures the unity of methods, and the ease of manufacturing, use of products and services. It led to the development of a standardization system.

Even at the dawn of its development, society has realized the benefits of directional restriction, which ensures the unity of methods, and the ease of manufacturing, use of products and services. It led to the development of a standardization system.

The implementation of the idea of ​​international standardization was the first conference of the secretaries of seven national standardization committees, wich was held in 1921. This conference developed the organizational principles that led to the creation in 1926 of the International Federation of National Standardization Associations (ISA) in New York, which became the prototype of the future ISO (International Standardization Organization). In particular, many of the rules and procedures of today’s ISO are upgraded procedures of the former ISA. Most of the 67 ISO technical committees, which were formed in 1947, existed in the ISA structure.

In October 1946, an International Standardization Organization (ISO) was founded on the basis of the existing Coordinating Committee. The Organization included 33 countries. ISO formally starts functioning in 1947. The ISO Statute, approved by the UN General Assembly, emphasized non-governmental status of the organization, and stated that “the purpose of the organization is to promote world-wide standardization to facilitate international trade and mutual assistance, as well as to expand cooperation in the field of intellectual, technical and economic activities. “


In accordance with the Law of Ukraine “On Education”, the Law of Ukraine “On Higher Education”, the Law of Ukraine “On Scientific and Technical Activities”, DSTU ISO 9000: 2015, DSTU ISO 9001: 2015 and additional sources of information:

Education is the basis for the intellectual, spiritual, physical and cultural development of an individual, his successful socialization, economic well-being, the key to the development of a society united by shared values ​​and culture, and the state.

The purpose of education is the comprehensive development of a person as an individual and the highest value of society, its talents, intellectual, creative and physical abilities, the formation of values, which are necessary for the successful self-realization, bringing up responsible citizens who are capable of conscious social choice and directing their activities for the benefit of society, enriching the intellectual, economic, creative and cultural potential of the Ukrainian people, raising the educational level of citizens for the support of sustainable development of Ukraine and its European choice.

The autonomy of a higher education institution is independence and responsibility of the institution in decision-making regarding the development of academic freedoms, organization of the educational process, scientific research, internal management, economic and other activities, independent staff selection within the limits established by the Law.

Free education – education obtained by a person at the expense of state and/or local budgets in accordance with the law.

Bullying – the acts (actions or omissions) of educational process participants that involve psychological, physical, economic, sexual abuse, including the use of electronic communications against a minor person or by a minor person against other participants in the educational process as a result of which the victim’s mental or physical health may have been harmed.

Typical signs of bulling are:

– systematic (repeated) action;

– presence of the parties – the offender (buller), the victim (the victim of the bulling), the observers (if any);

– the actions or omissions of the offender resulting in mental and/or physical harm, humiliation, fear, anxiety, subordination of the victim to the offender’s interests, and/or causing the social isolation of the victim.

Harassment – behavior that causes inconvenience or harm, violates a person’s privacy. Such behavior may consist of direct or indirect verbal abuse or threat, obscene remarks, crude jokes or innuendos, unwanted letters or calls, offensive or humiliating photographs, intimidation, lusty gestures, unnecessary touching, or other similar actions.

It should be noted that the term “harassment” refers to not only sexual harassment, but also any other harassment, in contrast to widespread (erroneous) interpretation. In many countries, the law limits the possibility of such pressure. Legal treatment of such actions is different in different cultures.

Procrastination – the tendency to delay the completion of necessary tasks “until later.” The person remains active, but his activity is directed to foreign, insignificant, sometimes just meaningless activities.

The educational process is a system of scientific-methodological and pedagogical measures aimed at the development of the individual through the formation and application of his competences.

Educational activity – the activity of an educational subject aimed at organizing, providing and implementing the educational process formally and/or informally.

Educational service – a complex of actions of educational subject defined by the law, educational program and/or contract, which have a certain value and aimed at achieving expected results of education.

The educational program is the complex of educational components (subjects of study, disciplines, individual tasks, control measures, etc.) planned and organized for achieving certain learning outcomes.

Educational activities – activities of higher education institutions, conducted with the aim of securing getting higher education, postgraduate education and meeting other educational needs of higher education applicants and other persons.

Educational (vocational, educational, scientific or educational-creative) program is a system of educational components at the corresponding level of education within the specialty, which defines the requirements for the level of education, the list of disciplines and logical sequence of their study, the number of ECTS credits required to complete the program, and the expected learning outcomes (competences) that the student must have acquired.

Learning Outcomes – knowledge, skills, ways of thinking, views, values, and other personal qualities that can be identified, planned, evaluated, and measured and that a student is able to demonstrate upon completion of an educational program or individual educational components.

Specialization – a component of the specialty, which is determined by the institution of higher education and provides a specialized educational program for the tuition of graduate and postgraduate students.

Specialty – a component of the field of knowledge, which is carried out by vocational training.

Trainee – a person who studies at the preparatory department of a higher education institution, or a person who receives additional or separate educational services, including postgraduate programs.

Pedagogical activity – Intellectual, creative activity of a pedagogical (scientific-pedagogical) employee or self-employed person in formal and/or non-formal education, aimed at training, education and development of an individual, his or her cultural, civic and/or professional competences.

Teaching activities – activities aimed at the formation of knowledge, other competences, outlook, development of intellectual and creative abilities, emotional and/or physical qualities of a degree seeker (lecture, seminar, training, courses, master class, webinar, etc.), and conducted by a pedagogical (scientific-pedagogical) employee, a self-employed person (except the persons for whom such a form of teaching is prohibited by law), or other natural person on the basis of a relevant employment or civil contract.

Electronic Tutorial – an electronic educational publication with a systematic presentation of educational material that is relevant to the educational program, contains digital objects of various formats and provides interactive comunication.

Educational institution – a juridical person of public or private law, the main activity of which is educational activity.

Founder of an educational institution – a state authority on behalf of the state, a relevant council on behalf of a territorial community (communities), a natural person and/or a juridical person, by decision of which and whith the property of which an educational institution is founded, or who have otherwise acquired founder’s rights and obligations according to the law.

Degree seekers – students, pupils, cadets, trainees, trainees, graduate students (adjuncts), postdoctoral students, other persons who get education in any other types and forms.

Higher education – a set of systematic knowledge, practical skills, ways of thinking, professional, ideological and civic qualities, moral and ethical values, other competences acquired in the higher education institution (scientific institution) in the relevant field of knowledge at a certain level of higher education which in complexity are higher than the level of secondary education.

Higher education institution – a type of institution, which is a juridical person of private or public law, operates in accordance with an issued license for educational activities at certain levels of higher education, conducts scientific, technical, innovative and/or methodological activities, provides organization of educational process and acquisition of higher education, postgraduate education by individuals, based on their vocations, interests and abilities.

Field of knowledge – the main subject area of ​​education and science, which includes a group of related specialties for which professional training is carried out.

European Credit Transfer and Accumulation System (ECTS) – a credit transfer and accumulation system used in the European Higher Education Area to provide, recognize, validate qualifications and educational components and promote the academic mobility of higher education students. The system is based on the determination of the academic program required to achieve the learning outcomes and is accounted for in ECTS credits.

Higher Education Applicants – persons enrolled in a higher education institution at the higher education level for the purpose of obtaining the relevant academic degree and qualification.

Individual educational trajectory – a personal way of realizing the personal potential of the higher education applicant, which is formed taking into account his abilities, interests, needs, motivation, opportunities and experience, based on the choice of the educationalist types, forms and pace of education, subjects and educational subjects educational programs, educational disciplines and the level of their complexity, methods and means of teaching. The individual educational trajectory in an educational institution can be implemented through an individual curriculum.

Individual development program – a document that provides the individualization of education for a person with special educational needs, sets out a range of necessary psychological, pedagogical, corrective needs/services for the development of the children. The program is developed by a team of professionals with the mandatory involvement of the child’s parents to identify specific educational strategies and approach to teaching.

Individual curriculum – a document that determines the sequence, form and pace of learning by a degree seeker of educational components of an educational program for the purpose of realizing its individual educational trajectory and is developed by the educational institution in cooperation with the degree seeker, if the necessary resources are available for this purpose.

Inclusive education – a system of state-guaranteed educational services based on the principles of non-discrimination, respect for human diversity, effective involvement and inclusion of all its participants in the educational process.

Learning outcomes – knowledge, abilities, skills, ways of thinking, views, values, and other personal qualities acquired in the learning, upbringing and development process that can be identified, planned, evaluated and measured and which a person can demonstrate upon completion of an educational program or individual education components.

Level of education – completed stage of education, characterized by the level of complexity of the educational program, the set of competences, which are usually defined by the standard of education and correspond to a certain level of the National Qualifications Framework.

Education system – a set of educational components, levels and stages of education, qualifications, educational programs, standards of education, licensing conditions, educational institutions and other subjects of educational activity, participants in the educational process, governing bodies in the field of education, as well as regulatory acts, which are governing relations between them.

Subject of educational activity – a natural or juridical person (educational institution, enterprise, administrative institution, organization) that conducts educational activity.

Qualification – standardized set of competencies acquired by the person (learning outcomes) recognized by the authorized entity and certified by the relevant document.

Competence – a dynamic combination of knowledge, skills, ways of thinking, attitudes, values, and other personal qualities that determines a person’s ability to successfully socialize, pursue professional and/or further learning activities.

Academic integrity – a set of ethical principles and rules defined by law that participants in the educational process in teaching and conducting scientific (creative) activities should be guided by in order to ensure confidence in learning outcomes and/or scientific (creative) achievements.

Academic mobility – an opportunity for participants in the educational process to study, teach, intern, or conduct scientific activity in another higher education institution (scientific institution) on the territory of Ukraine or abroad.

Academic freedom – independence of the participants in educational process during carrying out pedagogical, scientific and/or innovative activity carried out on the principles of freedom of speech and creativity, dissemination of knowledge and information, carrying out of scientific researches and using their results and is realized taking into account restrictions established by law.

Accreditation of educational program – evaluation of educational program and/or educational activity of higher education institution under this program for:

– compliance with the higher education standard;

– ability to meet the requirements of the standard;

– achievement of the stated learning outcomes in the program.

Postgraduate student – a scientist who conducts fundamental and/or applied research in the framework of postgraduate training program at a higher education institution/scientific institution in order to obtain Ph.D. degree.

Scientist – an individual who conducts fundamental and/or applied scientific research and receives scientific and/or scientific and technical (applied) results.

Postdoctoral student – a scientific or scientific-pedagogical worker who conducts fundamental and/or applied scientific researches in the framework of postdoctoral training program at a higher educational institution (scientific institution) for obtaining doctor of science degree.

Research infrastructure – a set of tools, resources and related services used by the scientific community to conduct research at the highest level, covering the most important scientific equipment and/or sets of devices, knowledge-based resources (collections, archives , depositories or data banks of scientific information), infrastructure based on communications technology (grids, computers, software, and networking), and other unique structures. Research infrastructures can be local, virtual or distributed (organized resource network), public or private. Research infrastructures may be part of international networks.

European research area (ERA) – a system of programs and policy instruments that integrates the institutional environment of research and development of the Member States of the European Union and associated members with the aim of developing international scientific and technical cooperation, free transfer of knowledge, mobility of researchers.

Young scientist – a scientist under 35 years of age who has a university degree not lower than master’s degree, or a scientist under 40 years of age who has doctor of science degree or is a postdoctoral student.

Scientific activity – intellectual creative activity aimed at acquiring new knowledge and/or finding ways to apply them. The main types of the activity are fundamental and applied scientific research.

Scientific (scientific-technical) production – scientific and/or scientific-technical (applied) result intended for implementation.

Scientific (scientific-technical) work – scientific researches and scientific-technical (experimental) developments carried out with the purpose of obtaining scientific, scientific-technical (applied) result. The main types of scientific (scientific-technical) work are research, experimental-design, design-engineering, technological and exploratory works, production of prototypes or batches of scientific and technical products, as well as other works, related to bringing new scientific and scientific and technical knowledge to the stage of practical use.

Scientific publication – a publication (a general scientific work, a monograph, a collection of scientific works, a collection of documents and materials, materials of scientific conferences, a dissertation abstract, a preprint, a dictionary, an encyclopedia, a scientific guide or index, a scientific periodical, etc.) which gone through the procedure of scientific review and approval for publication by an academic senate (scientific or/and technical council) of a scientific institution or higher educational institution, editorial processing, produced by printing, embossing or otherwise, contains information about the results of scientific, scientific-technical, scientific-pedagogical, scientific-organizational activity, theoretical or experimental researches (scientific-research) edition); texts of rare historic manuscripts, historical documents or literary texts (archaeographic or cultural studies) prepared by scientists; scientifically systematic data or materials reflecting the history of science and the current state of scientific knowledge (scientific-reference or scientific-informational publication), intended for distribution, meeting the requirements of national standards, other normative documents on issues of publishing, printing and technical implementation.

Scientific unit – a structural unit of a juridical person whose main task is to carry out scientific, scientific-technical or scientific-organizational activity, where staff positions of scientific workers make up at least 50 percent. Types of scientific subdivision are institute, research unit, management, department, complex, center, department, laboratory, section, sector, bureau, group, branch, research station, research field, botanical garden, dendropark, observatory, scientific (scientific and technical) library, scientific (scientific and technical) museum.

Scientist – a worker who has a higher education not lower than the second (master’s) level, in accordance with the employment contract, professionally conducts scientific, scientific-technical, scientific-organizational, scientific-pedagogical activity and has the relevant qualification regardless of the presence of PhD or doctoral degree or scientific title, confirmed by the results of certification in cases determined by law.

Scientific (scientific-technical) project – a set of measures related to ensuring the implementation and direct carrying out of scientific research and/or scientific and technical development in order to achieve a specific scientific or scientific-technical (applied) result.

Scientific result – new scientific knowledge obtained in the process of fundamental or applied scientific research and recorded on information carriers. The scientific result may be in the form of a report, a published scientific article, a scientific report on research work, a monographic research, a scientific discovery, a draft normative legal act, a standard or scientific and methodological documents, the preparation of which requires carrying out relevant scientific research or contains a scientific component, etc.

Scientific-organizational activity – activity aimed at methodical, organizational support and coordination of scientific, scientific-technical and scientific-pedagogical activity.

Scientific-pedagogical activity – pedagogical activity in universities, academies, institutes and institutions of postgraduate education related to scientific and/or scientific-technical activity.

Scientific-pedagogical worker – scientist who has higher education not lower than the second (master’s) level, according to the employment contract at the university, academy, institute and professionally conducts pedagogical and scientific or scientific-pedagogical activity and has the relevant qualification regardless of the presence of PhD or doctoral degree or academic title, confirmed by the results of certification in cases specified by law.

Scientific-technical activity – scientific activity aimed at obtaining and using new knowledge for solving technological, engineering, economic, social and humanitarian problems, the main types of which are applied scientific research and scientific-technical (experimental) development.

Scientific-technical (applied) result – new or substantially improved materials, products, processes, devices, technologies, systems, new or substantially improved services, put into effect new structural or technological solutions, completed tests, developments that are implemented or can be implemented in public practice. The scientific-technical (applied) result may be in the form of a sketch project, experimental model or its operating model, design or technological documentation for scientific-technical products, experimental design, draft regulatory act, normative document or scientific-methodical documents etc.

Fundamental scientific research – theoretical and experimental scientific research aimed at gaining new knowledge about the patterns of organization and development of nature, society, man, their interconnections. The result of fundamental scientific research is hypotheses, theories, new methods of cognition, the discovery of the laws of nature, previously unknown phenomena and properties of matter, the identification of patterns of social development, etc., which are not focused on direct practical use in the field of economics.

Qualification – official result of assessment and recognition that is obtained when an authorized institution has determined that a person has attained competencies (learning outcomes) in accordance with higher education standards, as evidenced by the relevant higher education document.

Competence – a dynamic combination of knowledge, skills and practical skills, ways of thinking, professional, ideological and civic qualities, moral and ethical values, which determines the ability of a person to successfully pursue professional and further educational activities and is the result of completing a certain level of higher education.

Credit of European Credit Transfer and Accumulation System (ECTS) (hereinafter referred to as ECTS Credit) – the unit of measurement of the academic load of a higher education student required to achieve the defined (expected) learning outcomes. Value of one ECTS credit is 30 hours. The load of one academic year (full-time study) is usually 60 ECTS credits.

Licensing – a procedure for recognizing the ability of a juridical person to pursue an educational activity in a particular specialty at a certain level of higher education in accordance with the standards of educational activity.

Interested party (stakeholder) – a person or organization that can influence a decision or activity; is influenced or perceived to be affected by a decision or activity.

Stakeholders – any stakeholder group that can influence or who may be interested in pursuing its purpose by the higher education institution.

The Interested parties (stakeholders) of a higher education institution include:

External stakeholders:

– customer – a person or organization that receive or can receive products or service intended for that person or organization or is in need of that person or organization (employers interested in competent specialists; schoolchildren, applicants and their parents who are at the stage of selection of university; educational institutions of different types; various public organizations and associations that are not directly related to the education system (political parties, ethnic and other social groups, creative unions, scientific institutions, etc.), but who are interested in social partnership).

– enterprises (organizations) involved in the creation of appropriate conditions for the providing educational and scientific services (supply of equipment, life support resources, construction services, etc.);

– external partners – schools, technical colleges, other educational institutions (which are within the structure of higher educational institution), as well as professional communities: scientific and pedagogical staff of other higher educational institutions and others, – professional communities.

– the state, which regulates the activities of universities and the main order for the training of higher education specialists through the distribution of the state order for training;

– regional state authorities and local self-government bodies;

– employers (large industrial enterprises; small and medium-sized enterprises; organizations of social sphere) who are interested in competent specialists;

– schoolchildren, applicants and their parents who are at the stage of university selection;

– educational institutions of different types located in the region of the university’s location;

– various non-governmental organizations and associations that are not directly related to the education system (political parties, ethnic and other social groups, creative unions, scientific institutions, etc.), but which are interested in social partnership.

Internal stakeholders:

– different categories of persons receiving education (bachelor’s degree, master’s degree, postgraduate students and postdoctoral students) and their parents;

– scientific-pedagogical staff, teaching support staff, administrative and management staff.

Audit – systematic, independent and documented process of obtaining objective evidence and objectively evaluating it to determine the extent to which the audit criteria are met.

Organization’s environment – a set of internal and external factors that can influence an organization’s approach to developing and achieving its goals.

Introduction of a quality management system – the process (consequence of a process) of developing, documenting, enating, maintaining and constantly improving the quality management system.

Quality of higher education – compliance of the learning outcomes with the requirements set by the legislation, the relevant higher education standards and/or the agreement on the providing of educational services.

Improvement – an action to increase efficiency.

Continuous improvement – a repeated action to increase efficiency.

Management – coordinated actions to guide and control the organization’s activities.

Quality planning – an integral part of quality management, focused on setting quality goals and identifying the operational processes and appropriate resources needed to achieve quality goals.

Quality assurance – an integral part of quality management that focuses on ensuring that quality requirements are met.

Quality control – an integral part of quality management focused on meeting quality requirements.

Quality improvement – an integral part of quality management, focused on increasing the ability to meet quality requirements.

Process – a set of interconnected or collaborative works that use inputs to produce the intended result.

Designing – a unique process (the consequence of a process) that consists of a set of coordinated and controlled actions with start date and end date that are accomplished to achieve a goal that meets specific requirements and that has limitations in time, cost, and resources.

The acquisition (acquisition) of competence – the process (consequence of the process) of achieving the competence.

Nonconformity – non-compliance with requirements.

Regulatory document – a document that sets out rules, general principles or characteristics of different activities or their results.

Method; procedure – an established way of performing a work or process.

System – a collection of interrelated or interacting elements of an organization to form policies, set goals and processes to achieve those goals.

Quality policy – policy related to quality. (Quality policy is usually an integral part of an organization’s overall policy, can be aligned with the vision and mission of the organization, and serves as a structural basis for setting quality goals. The quality management principles outlined in ISO 9000: 2015 can serve as a foundation to set quality policy).

Quality level – a category that is given to different requirements for an object that has the same functional application.

Quality of education – compliance of learning outcomes with the requirements of the legislation, the relevant education standard and/or the agreement on the provision of educational services.

Quality of educational activity – the level of organization, provision and implementation of the educational process that ensures the acquisition of quality education by persons and meets the requirements established by law and/or contract for the provision of educational services.

Requirement – formulated needs or expectations, common or mandatory.

Quality requirement – requirement related to quality.

Goal – the result that must be achieved.

Quality goal – goal related to quality. The organization must set quality goals for the relevant units, levels and processes required for the quality management system.

Quality goals are required:

– to be agreed with the quality policy;

– to be measurable;

– to take into account applicable requirements;

– to be relevant in terms of conformity of products and services as well as improvement of customer satisfaction;

– to be covered by monitoring;

– to be made known;

– to be updated as appropriate.

An organization must keep up-to-date documented information on quality objectives.

When planning how to achieve its quality goals, an organization should identify:

– what to do;

– what resources will be needed;

– who will be responsible;

– when it must be completed;

– how the results will be evaluated.

If an organization determines the need for changes to the quality management system, the changes need to be implemented as planned, then the organization should consider:

– the purpose of the changes and their possible consequences;

– integrity of the quality management system;

– availability of resources;

– allocation or redeployment of duties and powers.

Success of an organization – achieving the goals of the organization.

Effectiveness – the degree of realization of the planned activity and achievement of the planned results.

Efficiency –ratio between the result achieved and the resources used.

Risk – the impact of uncertainty. (Impact is deviation from what is expected. It can be positive and/or negative, and may help to realize opportunities and eliminate threats, or result in opportunities and threats. Goals may have different aspects and categories and may be applied at different levels. Risk is usually defined in terms of the sources of risk of potential events, the consequences of those events, and their likelihood.

Management of risk, risk-management – coordinated actions of organizations management with risk taking into account.

Risk source – an element that alone or in combination with others can lead to risk.

Event – the occurrence or change of a number of certain circumstances. (An event may have one or more origins and may have multiple causes and multiple consequences. An event may also be that something unanticipated or something unforeseen is happening. The event may be a source of risk.

Consequence – a result of an event that affects goals. (The effects may be definite or uncertain and may have a positive or negative influence on the objectives. ISO 31000: 2018 (E). The effects may be expressed qualitatively or quantitatively. Any effects may be exacerbated by the cascade effect and the cumulative effects.)

Probability, opportunity – the chance that something can happen. (In risk management terminology (3.2), the term “probability” or “opportunity” means the chance that something can happen, whether it is established, measured or determined objectively or subjectively, qualitatively or quantitatively, and described either by general concepts or mathematically (such as probability or frequency over a given period of time).

Risk control – measure that restrains and/or modifies (changes) risk. (Risk control may include any process, policy, technique, practice or other condition and/or action that restrains and/or modifies (alters) risk (but is not limited to the above). Risk control may not always lead to the desired or expected effect.

Job description – a document that defines the qualification requirements, duties, rights and responsibilities of the employee assigned to the position.

Procedure (document) – an established way of carrying out an activity or process.

Periodic review of a document – a review of a regulatory document to determine its adequacy.

Document revision – making all necessary changes to the content and design of the regulatory document. The results of the review are submitted by the publication of the bulletin or the publication of a new version of the regulatory document.

Subdivision regulations – a document that defines the status of the subdivision, its sphere of activity, tasks and functions of the subdivision, the procedure for appointing a subdivision head and his responsibility and powers. 0.0, “sts_include_subdomains”: true, “sts_observed”: 1587030870.19583 }, “o76LVtOxzOjj0/3NqOX+Yh9PHdgoDlM/K5nLsVcjSaI=”: { “dynamic_spki_hashes_expiry”: 0.0, “expiry”: 1587382550.943462, “mode”: “force-https”, “pkp_include_subdomains”: false, “pkp_observed”: 0.0, “sts_include_subdomains”: true, “sts_observed”: 1555846550.943467 }, “o7Bd8mTVfcP2faP74Jqbf6sD3FVqbC78gkQVwDeknz8=”: { “dynamic_spki_hashes_expiry”: 0.0, “expiry”: 1590437337.16478, “mode”: “force-https”, “pkp_include_subdomains”: false, “pkp_observed”: 0.0, “sts_include_subdomains”: true, “sts_observed”: 1558901337.164784 }, “oHYz1BWkwvwvLMl8BBDIV1ol7oKH7fhxiB7YVEkQ6Hw=”: { “dynamic_spki_hashes_expiry”: 0.0, “expiry”: 1589053200.529928, “mode”: “force-https”, “pkp_include_subdomains”: false, “pkp_observed”: 0.0, “sts_include_subdomains”: true, “sts_observed”: 1557517200.529932 }, “omC6mUD6D/ep06j2XaG1CXryd0CZ9LT2uS1iD2Whtzw=”: { “dynamic_spki_hashes_expiry”: 0.0, “expiry”: 1589569881.264245, “mode”: “force-https”, “pkp_include_subdomains”: false, “pkp_observed”: 0.0, “sts_include_subdomains”: false, “sts_observed”: 1558033881.264248 }, “otIAhZYJNtmLrNWYD1D3bfPgMAsAc/G+ky1jl9usWL0=”: { “dynamic_spki_hashes_expiry”: 0.0, “expiry”: 1616953039.556168, “mode”: “force-https”, “pkp_include_subdomains”: false, “pkp_observed”: 0.0, “sts_include_subdomains”: true, “sts_observed”: 1585417039.556173 }, “ov9C882E4HEgfC+jFrbg16OqPQ7tswCFct75VR42qFM=”: { “dynamic_spki_ha�